Can I return/exchange an item? If so, how?

Soap Korner will correct any error  made on our end. If an item needs to be returned or exchanged for whatever reason, you MUST have the paper copy of the invoice and send a picture of it via email, messenger, or text within 30 days of receiving the order. We will correct our error and provide you with a Return Shipping Label and Priority Mail envelope along with the correct product ordered. Please contact customer service by calling or texting (719)638-7627 or via email [email protected] for help.

NO exchanges, returns or refunds will be honored without us seeing a copy of the paper invoice as well as a picture of the wrong item(s) received. Any returned item must be unopened. If a product is opened, judgments on returns will be dealt with on a case-by-case basis. We reserve the right to refuse any return or refund if any of those terms are not met.

We do not offer exchanges or refunds for opened products because they simply do not work for you. We do not offer refunds for sales codes or points that may have been missed, as our sales/points cannot be applied retroactively. 

Cancellation fee: If for any reason an order needs to be canceled before shipment, there is a $10 cancellation processing fee.

Currently, Soap Korner only ships to Alaska, Hawaii, and within the United States. We are prohibited from shipping to the following states/counties within the US where kratom is currently banned: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin and in these counties – Sarasota County, FL, San Diego (city limits), CA, the cities of Alton, Edwardsville & Jerseyville, IL, Columbus & Union County, MS, Oceanside, CA, Ontario, OR.

The products sold by Soap Korner, LLC are not intended for sale or use by persons under the age of 21. Kratom and any statements made on this site have not been evaluated or approved by the Food and Drug Administration (FDA). The products sold by Soap Korner, LLC are not meant to diagnose, treat, cure, or prevent any disease or health condition. Please consult your health care professional before using any of our products.

In accordance of 10DLC, if you send a text message to our (719) 302-5179, you are opting in to receive text messages from Soap Korner. These messages may include status updates, order questions or sale campaigns. To opt out of these messages send STOP.